Nextcloud Storage
We host and administer a dedicated Nextcloud instance for your practice. Your files, your permissions, your domain — and the server is ours to look after.
Included in every tier
- Dedicated server, not shared with other firms
- Configuration and setup
- Continuous monitoring
- Previous versions of every file, plus a recycle bin
- Daily server snapshot, on independent infrastructure
- Support from the people who administer your server
- No per-user cost to collaborate
Two layers of protection.
Versions and trash
The system keeps earlier versions of every file, and deleted files go to a trash bin. Your team recovers what it needs without opening a ticket.
Per file · Self-service
Server snapshot
Each day we take a full snapshot of the server and store it on a server independent of yours. If your server failed completely, we restore it to the previous day's state within 4 hours of you telling us, during support hours and at no cost.
Daily · Separate infrastructure
The honest limit: the daily snapshot keeps a single restore point, because the newest overwrites the previous one. In a total server loss you could lose up to 24 hours of work, because file versions live on the same server. The 4 hours are how long the restore takes; the 24 hours are the work that can be lost. They are not the same figure. If you need several days of history, get in touch and we'll configure it.
What happens after you pay
- 01
We confirm payment
You get your invoice and access to your customer portal.
- 02
We configure the server
We stand it up, secure it, and leave it ready for your team.
- 03
We send the access details
Your instance address and administrator credentials, so you can add your team.
- 04
You sign in and start
It runs in the browser. If your team would rather sync files, Nextcloud has desktop and mobile clients.
We provision Monday to Friday and weekends, 08:00 to 22:00 Monterrey time. During business hours your server is ready in about an hour; on weekends it can take up to four. If you buy overnight, we start at 08:00 the next day.
Cancellation and expiry
The service is prepaid monthly: you pay for the month in advance. We notify you before expiry. If we don't receive payment by the due date, the server is suspended. Download your data before suspension; if you didn't, you can request a grace period of up to 10 calendar days. The server and its contents are deleted from the tenth calendar day after suspension onward.
We keep the snapshot from the last active day for 30 days. If you come back within that window, we restore your server exactly as you left it.
About Nextcloud
Nextcloud is open-source software published under the AGPLv3 licence by Nextcloud GmbH. BIMXcloud does not develop, resell or license Nextcloud. What you buy from us is the infrastructure, the configuration and the administration: the server, the updates, the monitoring, the backup and the support.