Cancellation policy and expiry
Last updated: August 11, 2026
Cancelling your service
Cancel whenever you want. No minimum term, no penalty, no advance notice required — just stop renewing.
What happens when you cancel
The service is prepaid monthly, so the month you already paid for runs to its expiry date and simply does not renew. We do not refund the current period. The only refunds that exist are when termination comes from our side — if we retire a product or terminate without cause — or in cases of force majeure.
When the expiry date passes without payment, your server is suspended and stops being accessible.
Get your data out before suspension
This is the part that matters: download your data before your subscription expires. While the server is active you have full access to everything on it.
- Files and models (Nextcloud, Revit Server). You download these yourself, the same way you would on any working day. They are your usual formats and we don't need to be involved.
- Management system (ERPNext). Here you do need us: a database can't be downloaded from a browser. Ask us and we'll deliver, at no cost, an SQL dump of the database and a ZIP file with the uploaded documents, within 5 business days of your request. Ask before the server is deleted.
We deliver data in its native format. We don't convert it to anything else.
If you didn't get to it in time
Write to support@bimxcloud.com and we'll open a grace period of up to 10 calendar days from suspension so you can retrieve your data.
The grace period is granted on request: it is not automatic. If you don't ask for it and don't renew, we won't open it on your behalf.
When the server is deleted
Deletion is a manual operation we perform from the tenth calendar day after suspension onward. It can happen at any point after that date, so don't assume your data will still be there on day eleven.
After the server is deleted we keep the backup of the last active day for 30 calendar days. If you come back within that window, we can restore your server from it. After those 30 days the data is erased irreversibly: there is no way to recover it.
If you want to come back
Reactivating means paying for a full month of service. There is no separate reactivation fee. If you're within 30 days of deletion we restore from the last backup; if that window has passed, we start with a new server.
Summary
| When | What happens |
|---|---|
| Before expiry | Full access. This is when to download your data. |
| Expiry date, unpaid | Server is suspended and no longer accessible |
| Up to 10 days after | You can request a grace period to retrieve your data |
| From day 10 onward | Permanent deletion of the server (manual operation) |
| Up to 30 days after deletion | We keep the backup of the last active day; you can still come back |
| After those 30 days | Data is erased irreversibly |
Questions? support@bimxcloud.com, 08:00 to 22:00 Monterrey time, every day.
This page summarises the cancellation policy. The full terms are in the Terms and Conditions, sections 7, 12 and 19.